Policy
Privacy Policy
We value the privacy of individuals who use our websites, applications, and other related services. we will not, in any manner whatsoever, collect, store, process, or retain your personal data.
Please be informed, that the only Personal Data we may store and/or use, is First name, last name, email address, phone number
We reserve the right to share your personal information to respond to duly authorized information requests of governmental authorities or where required by law. However we shall intimate you of such a situation promptly. In such a scenario, where the law mandates, Rishabhsoft, to share your personal information, we may not require your consent.
Refund and Cancellation Policy
Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will partially refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:
Cancellation Policy
For cancellations please contact us via this link.
Requests received later than 15 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.
Refund Policy
We will try our best to create the suitable design concepts for our clients.
In case any client is not completely satisfied with our products we can provide a partial refund.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.
REVISION POLICY
The allotted number of revisions is based on your selected package and you can demand as many revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs are met. You are not liable to pay an additional price if the design concepts are not changed. You will have your revised design in 48 hours.
TURN AROUND TIME
We have 48-72 hour turnaround time for most design services. This is not the complete time from start to finish for a project, only the turnaround time for a single iteration of a design stage. Depending on the kind of service the time required for revisions could be a minimum of 48 hours to 72 hours, this time means 2 working days, For example:
Logo Orders placed or Revisions Requested on a Monday will be delivered by Wednesday. Logo Orders placed or Revisions Requested on a Friday will be delivered by end of day Tuesday.
100% MONEY BACK GUARANTEE
We offer a 100% Money Back Guarantee on all its design services. Customers can claim 100% of their money paid for the service back under the following circumstance:
If you are unsatisfied with the initial designs of the logo or the website. You can request a 100% refund on your project.
REFUND POLICY
We offer a 100% Refund on all its design services, however, it is not an unconditional 100% refund and certain conditions still apply.
Our Refund Policy will be Void if:
You have chosen a special or a custom package. The primary design concept (for any service) has been approved. The Logo has been finalized. The website has been designed, developed, and deployed live. You have demanded revisions. The cancellation has been made due to reasons non-related to the project. The company has not been contacted for more than 2 weeks. Company’s policies, or policy, have been violated. Other company or designer has been approached for the same project. The creative brief is lacking in the required information. A complete design change has been demanded. The claim has crossed the given ‘request for refund’ time span. The business is closing or changing its name or business. Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances. Once a client has accepted multiple sets of revisions (for any service), The client may be entitled to claim 50% of the refund after discussion with their Project Manager. The refund approval will be at the discretion of our Management. Management's decision on the matter will be final. If a client subscribes to a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle. Cancellations of orders prior to project initiation due to reasons unrelated to the design service itself for any number of reasons will be subjected to a 33% cancellation administrative fee.
Note: GladTech Support and Services hold all the rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of GladTech Support and Services. The company will be the rightful owner of the designs.
Services not related to design services are not eligible for refunds under any circumstances. They are not covered under our 100% money back guarantee. If such a service is acquired as part of a Package Deal of any kind, they cannot be used to request a refund on the entire package. Examples of such services are as follows:
Copyrights Protection Certificates. Website & Emails Hosting Services. Website SSL Certificates Website Domain Purchase. Website Maintenance Plans. Website SEO Plans. Social Media Marketing Google Adwords Campaigns For services that are not covered under the 100% refund policy in case of dissatisfaction with our management after review, the project may choose to offer a partial refund to the client.
CLAIM YOUR REFUND
To claim your refund, please follow the following steps
As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process according to our refund policy stated above.
To cancel a project prior to project initiation due to reason unrelated to the service itself the refund request must be made within 24 hours of order placement in order to receive a full refund. Failing to do so will cause receiving a service fee charge if a cancellation is requested after the initial 24 hours.
After you have received your refund, you will not have any rights to any designs submitted by us, unless mutually agreed with by the company and the customer through written communication. The information will be submitted to the Copyright Acquisition of the Government Copyright Agencies to maintain legality.
100% SATISFACTION GUARANTEE Our unlimited revisions policy is to make sure that you are 100% satisfied. We aim at exceeding your expectations and strive to accomplish them. We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).
